About

FAQ

• Where is the store based?

  Fort Worth, TX

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Can my order be cancelled?

  The order can be canceled up until it has been shipped. There is a 15% + $3 cancellation fee for orders not yet processed. There is a 25% +$3 cancellation fee for orders already processed and filled. These fees are to cover the cost of transaction fees for accepting and refunding payment, the cost of handling the cancellation from the office to the production warehouse, and to cover the cost of the order being processed and filled for orders already processed. Custom scented products are non-refundable after being made.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.